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Shipping policy

1) Business & Contact

Business Name: IRCSRX INC (DBA Mailbox of Flushing)
Address: 13209 Maple Ave, Flushing, NY 11355, USA
Phone: (724) 913-2894
Email: dongus222@163.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET (excluding U.S. federal holidays)

2) Delivery Areas

  • We currently ship to addresses within the United States only.

  • We do not ship to international addresses at this time.

3) Processing Time (Order Handling)

  • Orders placed Monday–Friday before 12:00 PM ET are typically processed the same business day.

  • Orders placed after 12:00 PM ET, on weekends, or on U.S. federal holidays are processed the next business day.

  • Processing times are estimates and not guaranteed. 

4) Shipping Methods & Estimated Timeframes

Standard Shipping (Free)

  • Estimated processing: typically same business day (see Section 3)

  • Estimated transit: 3–6 business days

  • Total estimated time: 4–7 business days

Priority Shipping (US$5.99)

  • Estimated processing: typically same business day (see Section 3)

  • Estimated transit: 1–3 business days

  • Total estimated time: 2–4 business days

Notes:
• Delivery timeframes are estimates provided by carriers and are not guaranteed.
• Carrier delivery may occur on Saturdays in some areas; we do not process orders on weekends or holidays.
• During peak seasons, severe weather, or other events beyond our control, delivery may take longer.

5) Order Tracking

  • Tracking information will be sent via email once your order ships.

  • You can also track your order here: https://mailboxflushing.com/pages/track-order

  • Please allow up to 24 hours for tracking updates to appear after shipment.

6) Address Changes & Undeliverable Packages

  • If you need to correct your address, contact us immediately before the order ships.

  • Once an order has shipped, we may be unable to change the address.

  • Packages returned to us due to an incorrect or undeliverable address can be re-shipped upon request; re‑shipping fees may apply.

7) Damaged, Missing, or Lost Items

  • Damaged on arrival: Please inspect your package upon delivery. If damaged, email photos and your order number to us within 3 business days so we can assist with a replacement or refund.

  • Missing items / not received: If tracking shows delivered but you did not receive the package, contact us. We may ask you to check with household members or neighbors and to contact your local carrier branch.

  • Depending on carrier investigation results, we will work with you on a replacement or refund.

8) Taxes

  • Sales tax may be collected at checkout where required by law.

9) Force Majeure

  • Processing and delivery may be delayed by events beyond our control (e.g., extreme weather, natural disasters, carrier disruptions). We will process orders as soon as conditions permit.

10) Customer Service

  • Email: dongus222@163.com

  • Phone: (724) 913-2894

  • Response time: We aim to reply within 24 hours on business days.